Return Policy
Effective date: March 27, 2026
This Return Policy describes the process and conditions for returns and refunds related to Somavive orders submitted through chakrelliothrel.ddd.
1. Business Information
Website owner: Chakrelliothrel
Address: 122 W 146th St, New York, NY 10039, United States
Email: team@chakrelliothrel.world
Phone: +12126753900
2. Return Window
Return requests can be submitted within 30 calendar days from the date of delivery. To begin a return, contact our team with your order details, delivery date, and reason for return.
3. Eligibility Requirements
- Items must be returned in original packaging where possible.
- Items should be unopened and unused unless return is based on product defect or shipping damage.
- Proof of purchase or order confirmation may be required to validate the request.
- Returns must comply with applicable hygiene and safety rules for consumable products.
4. Non-Returnable Cases
- Products returned outside the stated return window without legal justification.
- Products with signs of intentional misuse, tampering, or improper storage.
- Items marked as final sale where legally permitted and clearly disclosed at purchase.
5. Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us promptly with photographs and order information. After review, we may offer replacement, partial refund, or full refund as required by law and case details.
6. Return Process
- Step 1: Submit a return request by email to team@chakrelliothrel.world.
- Step 2: Receive return instructions and, where applicable, a return authorization reference.
- Step 3: Ship the item using the provided instructions within the approved timeline.
- Step 4: Inspection is completed after receipt and outcome is communicated by email.
7. Refund Method and Timing
Approved refunds are issued to the original payment method when technically possible. Processing time may vary by payment provider and usually occurs within 5 to 14 business days after return inspection and approval.
8. Return Shipping Costs
Return shipping responsibilities depend on the reason for return and applicable consumer law. If return is due to product defect, shipping error, or confirmed quality issue, return shipping may be covered by the seller. For discretionary returns, shipping costs may be your responsibility.
9. Consumer Rights and Legal Guarantees
This policy does not limit statutory consumer rights provided by applicable law. Where mandatory law grants broader protections, those protections prevail.
10. Data Handling in Return Requests
Personal data used to process returns is handled under our Privacy Policy and retained only as long as needed for legal, accounting, and customer-service obligations.
11. Contact for Returns
Email: team@chakrelliothrel.world
Phone: +12126753900
Address: 122 W 146th St, New York, NY 10039, United States